No good deed goes unpunished! We have a great website and that is good because the public can easily find us when they are trying to find NA information. It also attracts hackers who want to turn our site into something else. So we have installed security software on all our websites to try and prevent this from happening.
The most common error comes from using a password saved by your browser. If we don’t get in on the first try we erase the password field and type it in. The second most common error has to do with using uppercase letters in the login field when you entered lowercase letters when you registered. Many people use both uppercase and lowercase letters because certain organizations require this. Unfortunately this makes it hard to remember. Please see our other FAQ on weak passwords for how to make a secure password that’s easy to remember. A password manager is a good thing to have!